Head of Implementation Services - Remote

Overview

The Head of Implementation Services will oversee and lead the Implementation teams on Arkalytics, focusing on operational excellence and delivering high-quality implementations that meet client expectations.

In Short

• Lead the Implementation teams for Arkalytics.
• Drive operational excellence and scalable processes.
• Ensure timely and high-quality project delivery.
• Identify opportunities for workflow improvements.
• Collaborate with executive leadership on technical strategies.
• Manage and mentor team members for productivity.
• Oversee client onboarding and post-implementation support.
• Act as the primary escalation point for implementation issues.
• Develop client implementation guides and best practices.
• Foster a culture of continuous improvement.

Requirements

• 8+ years of experience in implementations or professional services.
• 3+ years in a management role.
• Strong understanding of project management frameworks.
• Experience with implementation tools and automation platforms.
• Exceptional problem-solving and analytical skills.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Technology, or related field.

Benefits

• Flexible work-from-home policy.
• Competitive benefits package including medical and retirement plans.
• Generous paid time off and holidays.
• Training and certificate reimbursement.
• Employee recognition and milestone awards.