Vice President of Field Service & Implementation - Remote

Overview

The Vice President of Field Service & Implementation will oversee and optimize field service operations across a network of hospitals, ensuring high service delivery, operational efficiency, and customer satisfaction.

In Short

• Lead and develop high-performing Field Service and Implementation teams.
• Drive measurable business improvements in service standards and operational efficiency.
• Oversee day-to-day field service operations for optimal performance.
• Manage budgets and ensure effective resource allocation.
• Act as the primary contact for escalated issues.
• Develop risk management strategies for operations.
• Collaborate with Sales and Operations for national growth.
• Manage employee relations matters as necessary.
• Ensure consistent training for all Field Service staff.
• Monitor customer stock and perform site assessments.

Requirements

• 10+ years of experience in service operations, with 5 years in a senior leadership role.
• Proven track record in operational excellence and customer satisfaction.
• Self-motivated problem solver with strong communication skills.
• Excellent strategic thinking and commercial aptitude.
• Ability to manage budgets and financial performance.
• Hands-on strategic leadership skills.
• Willingness to work weekends and holidays as needed.
• Ability to multi-task in a fast-paced environment.
• Exceptional relationship-building skills.

Benefits

• Opportunity to lead and innovate in a healthcare setting.
• Supportive team environment.
• Potential for career advancement.
• Engagement in meaningful work impacting patient care.
• Comprehensive benefits package.