Technical Support Specialist - Remote

Overview

As a Technical Support Specialist, you will provide front-line technical expertise across hosted environments, taking ownership of escalated issues related to Azure Virtual Desktop Infrastructure, MSIX App Streaming, SQL performance, and application deployment pipelines.

In Short

• Provide tier 1 and 2 support across Azure-hosted environments.
• Resolve technical issues related to various IT services.
• Assist with CI/CD pipeline management and automation.
• Work with server technologies including IIS and Active Directory.
• Document, track, and improve support processes.
• Collaborate with Infrastructure, Development, and Product teams.
• Engage in troubleshooting and problem resolution.
• Support cloud migrations and environment upgrades.
• Contribute to a collaborative team culture.
• Receive mentorship for career growth.

Requirements

• Experience in technical support or systems roles.
• Knowledge of Azure Virtual Desktop and SQL troubleshooting.
• Familiarity with CI/CD tools like Octopus Deploy.
• Strong analytical and problem-solving skills.
• Ability to communicate technical issues to non-technical stakeholders.
• Professional and adaptable communication skills.
• Experience in documenting resolutions thoroughly.
• Ability to balance independent work with collaboration.
• Customer service focus and empathy in support requests.
• Confidence in analyzing logs and tracing issues.

Benefits

• Opportunity to deepen expertise in modern cloud platforms.
• Collaborative and supportive team environment.
• Career growth and mentorship from experienced leaders.
• Engagement with essential systems used by government clients.
• Dynamic organizational culture with autonomy to innovate.
• Diversity and inclusion valued in the workplace.
• Remote work flexibility within the US or Canada.
• Access to professional development opportunities.
• Support for personal growth within the company.
• Commitment to equal employment opportunities.