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Product Advocate - Remote

Posted 29 weeks ago
Customer Service
Full Time
Philippines, Colombia, Mexico

Overview

The Product Advocate position is open to residents of the Philippines, Colombia, Mexico and requires full English fluency. This is a fully remote role involving customer support through both chat and email channels.

In Short

  • Provide world-class support as a product expert
  • Analyze, diagnose, and resolve customer issues
  • Ensure client satisfaction and success
  • Educate customers to optimize their results
  • Deliver feedback to improve product and user experience
  • Drive adoption and usage of the platform
  • Respond quickly to customer inquiries
  • Escalate complex issues to Technical Support

Requirements

  • Empathetic to customer needs
  • 3+ years in customer support or similar roles
  • Experience with Salesforce, Zendesk, or Intercom
  • Excellent written and verbal English skills
  • Availability to work on weekends

Benefits

  • Great compensation package
  • Career development for remote employees
  • Collaborative team environment
  • Encouragement to experiment and take risks
Apollo.io logo

Apollo.io

Apollo.io is a dynamic startup focused on providing a world-class onboarding experience for self-service customers in small to medium-sized businesses (SMBs). The company aims to empower new users to effectively utilize its platform within the first 90 days, ensuring they achieve a return on investment. As a collaborative and innovative organization, Apollo.io values the contributions of its Product Specialist team, which plays a crucial role in teaching customers about the product, creating training materials, and continuously improving the onboarding process through shared learnings and feedback.

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