Customer Advocate - Remote

Overview

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business.

In Short

• Drive revenue through live chat by identifying buying signals and converting interest into sales.
• Ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion.
• Proactively upsell and cross-sell relevant product features.
• Meet or exceed chat-to-close rate targets and monthly revenue quotas.
• Respond to inquiries quickly via chat and email.
• Capture and follow up on opportunities surfaced through support interactions.
• Collaborate with Product and Sales to improve customer experience.

Requirements

• 1-2 years of experience in a customer-facing role.
• Excellent English communication skills, both written and verbal.
• Proven history of achieving top performance.
• Organized and proactive in a fast-paced environment.
• Customer-centric with strong problem-solving skills.
• Clear and confident written communication skills.
• Adaptable and quick to learn new technologies.

Benefits

• Remote-first inclusive organization.
• Focus on operational excellence and clear expectations.
• Opportunities for growth and autonomy.
• Collaborative environment with cross-department support.
• Encouragement of bold ideas and courageous action.