Customer Support Enablement Manager - Remote

Overview

Apollo is looking for a strategic and versatile Enablement Lead to own and evolve the end-to-end enablement experience for our customer journey—from the first onboarding experience through the scaling of our support organization.

In Short

• Deliver a seamless onboarding journey for new customers.
• Lead new hire onboarding for the Customer Support team.
• Facilitate training sessions and manage onboarding documentation.
• Collaborate with cross-functional teams to align training with goals.
• Develop scalable enablement programs for support teams.
• Define success metrics for onboarding and enablement.
• Champion a culture of learning and continuous improvement.
• 5+ years of experience in Customer Support or Enablement roles.
• Bilingual in Spanish and English required.
• Experience in the SaaS industry.

Requirements

• Proven experience in facilitating live training.
• Strong understanding of technical integrations and SaaS workflows.
• Skilled in program design and stakeholder management.
• Ability to manage multiple projects with attention to detail.
• Experience with chat/ticket-based support enablement is a bonus.

Benefits

• Resources and support to design impactful programs.
• Encouragement of collaboration and experimentation.
• Opportunity to work in a fast-paced SaaS environment.
• Autonomy to own your role and make a real impact.
• Work with a team that values bold ideas and courageous action.