Customer Success Enablement Manager - Remote

Overview

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

In Short

• Design and manage onboarding programs for new CSMs
• Build and deliver ongoing enablement (everboarding) for the CS team
• Partner with CS leadership to identify training needs and success metrics
• Tailor existing enablement content to fit CS workflows and goals
• Act as the primary enablement contact for Customer Success

Requirements

• Experience as a CSM at a B2B SaaS company, with enablement ownership
• Proven ability to build programs from scratch in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Comfort with ambiguity and a “figure-it-out” mindset
• Passion for helping CS teams scale and improve performance

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto