Customer Success Enablement Manager - Remote

Overview

The Customer Success Enablement Manager at Consensus will play a vital role in driving the success of our Customer Success team by equipping them with the necessary knowledge, skills, and resources to enhance customer relationships and retention.

In Short

• Develop and implement the Customer Success Enablement strategy.
• Design onboarding training programs for Customer Success Managers.
• Deliver ongoing training for new processes and product launches.
• Measure training outcomes and report results to executives.
• Create on-demand learning modules using WorkRamp.
• Manage the customer success content library.
• Collaborate with Sales Enablement for cross-departmental training.
• Participate in leadership meetings to capture feedback.
• Facilitate trainings and build coaching materials.
• Provide one-on-one coaching as needed.

Requirements

• 3-5 years of experience in Revenue Enablement or Customer Success.
• Experience with Learning Management Systems.
• Strong program management skills.
• Proven relationship-building skills.
• Ability to develop structured plans and measurable metrics.
• Data analytics proficiency.
• Strategic problem-solving skills.

Benefits

• Generous employer contribution towards health insurance.
• 401(k) plan with company-matching contributions.
• Paid parental leave.
• Unlimited PTO and 12 company holidays.
• Flexible remote work environment.
• Professional development program.
• Two paid volunteer days each year.