Customer Success Enablement Program Manager - Remote

Overview

The Customer Success Strategy Team is responsible for training Zendesk's Global Customer Success Team on key tools, processes, and product knowledge, aiming to measure the effectiveness of enablement post-learning.

In Short

• Design and implement training programs for Customer Success.
• Create engaging training materials for diverse learning styles.
• Lead live enablement sessions and certifications.
• Administer and grade assignments and assessments.
• Manage logistics for enablement programs.
• Update training materials for accuracy and relevance.
• Measure program effectiveness with KPIs.
• Collaborate with SMEs for content alignment.
• Participate in broader team initiatives.
• Support the growth and success of the organization.

Requirements

• 5-7 years experience in training and development.
• Excellent communication and presentation skills.
• Proficient in learning technologies and virtual delivery tools.
• Understanding of adult learning principles.
• Strong organizational and time management skills.
• Ability to adapt training styles based on learner needs.
• Passion for continuous learning and professional growth.
• Customer Success experience preferred.
• SaaS and/or CCaaS experience preferred.
• Gainsight experience preferred.

Benefits

• Competitive salary range of $123,000.00 - $185,000.00.
• Eligibility for bonuses and benefits.
• Flexible hybrid working environment.
• Inclusive workplace culture.
• Opportunities for professional growth.