Customer Success Enablement Program Manager - Remote

Overview

As a Customer Success Enablement Program Manager, you will provide our Customer Success organization with learning, content, and resources to maximize growth and motivate success.

In Short

• Support the development and delivery of CS enablement programs.
• Partner with leadership and high-performing CSMs to uncover business needs.
• Build and manage repeatable and scalable enablement programs.
• Facilitate learning and readiness programming for the customer success team.
• Establish clear project plans and success metrics.
• Develop a systematic approach for customer success enablement content.
• Create a culture of continuous improvement for program content.
• Provide support for the development of standard operating procedures.
• Identify opportunities for stronger collaboration across teams.

Requirements

• 4+ years in customer success enablement or program management.
• Experience as a Customer Success Manager is preferred.
• Strong program management skills with experience in driving projects.
• Experience in designing large training programs with adult learning modalities.
• Proficient in stakeholder management and delivering outcomes effectively.
• Experience with revenue enablement tools like Highspot and Gainsight.
• Knowledge of the customer journey and success frameworks.
• High degree of business acumen regarding sales and customer cycles.
• Strong executive presence and effective communication skills.
• Experience with eLearning tools and CRM systems.

Benefits

• World Class Health Benefits: Medical, Dental, Vision.
• 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Employee Assistance Programs.