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Customer Enablement Manager - Remote

Posted 2 weeks ago
Customer Service
Full Time
Germany

Overview

The Customer Enablement Manager will guide customers through their digitalization journey, ensuring strong customer relationships throughout the customer lifecycle.

In Short

  • Responsible for smooth onboarding of new customers.
  • Conducts (online) training sessions for customer success.
  • Provides temporary hypercare support post-onboarding.
  • Ensures a seamless transition to the Account Management Team.
  • Gathers product feedback for the product management team.
  • Develops best practice scenarios with the Customer Success Team.

Requirements

  • Degree in Business or vocational training in real estate.
  • At least two years of experience in customer support, ideally in B2B SaaS.
  • Proactive and motivating attitude towards customers.
  • Ability to explain technical concepts in simple terms.
  • Excellent organizational skills and communication abilities.
  • Very good German (C2) and good English (B2) skills.

Benefits

  • A motivated and friendly team working with agile methods.
  • Flexible and hybrid working models.
  • 60 days of workation in the EU and 2 days of social leave per year.
  • Regular company events.
  • Subsidized childcare and company pension plan.
  • Corporate benefits.
  • Discounted membership at EGYM Wellpass and sports offers.
  • Diverse opportunities for development.
casavi logo

casavi

casavi GmbH is a dynamic and innovative company focused on expanding its presence in the German market through proactive customer acquisition and personalized sales strategies. The company specializes in software solutions, particularly in the SaaS sector, and values a hands-on mentality among its team members. With a strong emphasis on teamwork and continuous improvement, casavi GmbH fosters a supportive environment where employees are coached and encouraged to optimize their performance. The company offers flexible working models, generous benefits, and numerous opportunities for professional development, making it an attractive workplace for individuals looking to grow in a collaborative and ambitious setting.

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