Customer Enablement Manager - Remote

Overview

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

In Short

• Deliver high-quality learning experiences for a range of audiences.
• Lead virtual enablement sessions on the Ironclad product suite.
• Conduct in-person training, including preparation and follow-up.
• Partner with Instructional Designers to improve training materials.
• Customize training agenda and content for customer needs.
• Create and experiment with new training engagement strategies.
• Become an expert on the Ironclad product.
• Represent Ironclad at in-person events.
• Support GTM teams on upsell and expansion opportunities.
• Collaborate with internal teams to improve customer outcomes.

Requirements

• Excellent presentation skills.
• Excellent written and verbal communication skills.
• Dynamic interpersonal skills.
• 2-3 years experience in training, preferably in SaaS.
• Tech savvy and analytical.
• Self-starter and quick learner.
• Organized and detail-oriented.
• Ability to manage multiple projects concurrently.
• Ability to work independently and as part of a team.
• Willingness to travel for in-person events (up to 30%).

Benefits

• Health, dental, and vision insurance.
• 401k.
• Wellness reimbursement.
• Take what you need vacation policy.
• Generous parental leave for caregivers.