Customer Enablement Manager - Remote

Overview

The Customer Enablement Manager will be responsible for creating a customer education program from scratch, to cover enablement at scale across all use cases. The goal is to help our self-serve and new enterprise customers become proficient at using Smartcat’s platform, driving a high level of adoption and satisfaction.

In Short

• Develop and execute a best-in-class customer training program for enterprise level clients
• Design digital onboarding and enablement programs tailored for new users
• Partner closely with Customer Success team to refine and execute client deployment strategy
• Manage Smartcat Academy and certification program
• Drive the creation of educational onboarding content
• Track the effectiveness of training programs
• Gather feedback from customers on their training needs
• Cultivate and maintain a clear understanding of customer learning needs
• Lead, update, and maintain our user community
• Make data driven decisions to improve training

Requirements

• 5+ years of experience in customer training within a SaaS environment
• Experience directly overseeing a team
• Ability to simplify complex software concepts
• Experience in instructional design and content development
• Strong communication and presentation skills
• Customer-centric approach
• Strategic mindset with a proactive approach
• Readiness to work in a highly intense startup environment
• Openness to constructive feedback

Benefits

• Fully remote team
• Innovating a $100 Billion industry
• High impact role enabling innovation and inclusion
• Join the rocketship to scale-up 10x and beyond
• Commitment to diversity and inclusion