Customer Advocate - Remote

Overview

As a Customer Advocate, you will be at the forefront of our customers’ success, ensuring that our clients not only get the answers they need but also feel empowered to make the most of our products.

In Short

• Respond promptly and professionally to customer inquiries via email, phone, live chat, and other communication channels.
• Assist customers with product-related questions, technical issues, and troubleshooting.
• Contribute to the development of customer support resources.
• Develop deep knowledge of the products and integrations.
• Uphold company policies while delivering exceptional customer service.
• Accurately document relevant information from interactions with clients.

Requirements

• 2+ years of experience in customer support, preferably in a B2B SaaS or technology company.
• Post secondary education in business administration or IT related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• A passion for customer service.

Benefits

• Comprehensive health, dental, and vision plans.
• 401K Matching.
• Professional development stipend.
• Unlimited Paid Time Off.
• Company-wide holiday shutdown from Dec 24 - Jan 1.