Bilingual Answering Service Agent - Remote

Overview

As a Bilingual Answering Service Agent at Apello, you will be part of a dedicated team providing live answering services for small to medium businesses across various industries. This role allows you to work remotely while assisting clients by answering calls and dispatching messages according to their specific needs.

In Short

• Provide live answering services for 500+ businesses.
• Work as a remote receptionist and dispatcher.
• Handle calls for various industries including healthcare and legal services.
• Use software to gather information and dispatch calls.
• Must work one weekend day and some holidays.
• Fluent in Spanish and English required.
• Part-time position with specific swing and graveyard shifts.
• Training provided remotely.
• Flexible schedule with remote work opportunities.
• Excellent customer service skills are essential.

Requirements

• Fluent in Spanish and English.
• Typing speed of 35+ WPM.
• Good grammar and spelling skills.
• Experience in customer service preferred.
• High school diploma preferred.
• Must have a quiet work environment.
• Own a computer with antivirus software.
• High-speed internet connection required.
• Must have a webcam and phone for calls.
• Detail-oriented with good decision-making skills.

Benefits

• Medical, dental, and vision insurance (30+ hours/week required).
• Life insurance (30+ hours/week required).
• Paid vacation.
• Schedule flexibility.
• Opportunity to work from home.