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Bilingual Client Services Agent - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

Acumen Fiscal Agent is seeking a Bilingual Client Services Agent to provide exceptional support to Spanish-speaking clients, ensuring clear communication and a high standard of customer care.

In Short

  • Provide exceptional support to Spanish-speaking clients via phone, email, and chat
  • Assist clients in understanding and navigating our financial products and services
  • Resolve client issues and concerns efficiently, ensuring their satisfaction
  • Document client interactions accurately in our system
  • Collaborate with internal teams to ensure comprehensive client support
  • Offer feedback on service trends to further enhance the client experience
  • Conduct follow-ups with clients to ensure complete satisfaction and resolve any lingering issues

Requirements

  • Strong bilingual communication skills
  • Passion for helping others
  • Deep understanding of customer service principles
  • Ability to work in a remote team environment
  • Experience in client support roles is a plus

Benefits

  • Opportunity to make a significant difference in clients' lives
  • Supportive work environment
  • Career growth opportunities
  • Work remotely

A.F.A

Acumen Fiscal Agent

Acumen Fiscal Agent is a leading provider of fiscal agent services, dedicated to empowering individuals with disabilities, military veterans, and the elderly to live more independent and fulfilling lives. Founded 30 years ago with a vision to simplify the delivery of self-directed services, Acumen has grown to become one of the nation's most trusted names in the industry. The company focuses on more than just processing payroll and paperwork; it is committed to enhancing the quality of life for its clients through personalized support and guidance. With a remote team that values exceptional customer service, Acumen offers a dynamic work environment where employees can make a meaningful impact on clients' financial journeys.

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