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Client Services Agent - Remote

Posted 5 days ago
Customer Service
Full Time
MO, USA

Overview

Acumen Fiscal Agent is on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. As a Client Services Agent, you will provide exceptional support to our diverse clientele, ensuring clear communication and a high standard of customer care.

In Short

  • Remote position based in Missouri
  • Provide exceptional support to clients via phone, email, and chat
  • Assist clients in understanding and navigating financial products and services
  • Resolve client issues and concerns efficiently
  • Document client interactions accurately
  • Collaborate with internal teams for comprehensive support
  • Offer feedback on service trends
  • Conduct follow-ups to ensure client satisfaction
  • Make a significant difference in clients' lives
  • Grow your career in a supportive environment

Requirements

  • Strong communication skills
  • Passion for helping others
  • Deep understanding of customer service principles
  • Ability to resolve issues efficiently
  • Experience in customer support preferred
  • Proficient in documenting client interactions
  • Team collaboration skills
  • Feedback-oriented mindset
  • Ability to conduct follow-ups
  • Located in Missouri

Benefits

  • Opportunity to make a meaningful impact
  • Supportive work environment
  • Career growth opportunities
  • Work from home flexibility
  • Engaging team culture
  • Training and development programs
  • Competitive compensation package
  • Health and wellness benefits
  • Access to resources for personal development
  • Work-life balance initiatives

A.F.A

Acumen Fiscal Agent

Acumen Fiscal Agent is a leading provider of fiscal agent services, dedicated to empowering individuals with disabilities, military veterans, and the elderly to live more independent and fulfilling lives. Founded 30 years ago with a vision to simplify the delivery of self-directed services, Acumen has grown to become one of the nation's most trusted names in the industry. The company focuses on more than just processing payroll and paperwork; it is committed to enhancing the quality of life for its clients through personalized support and guidance. With a remote team that values exceptional customer service, Acumen offers a dynamic work environment where employees can make a meaningful impact on clients' financial journeys.

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