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Client Services Agent - Remote

Posted 21 hours ago
Customer Service
Full Time
TX, USA

Overview

Acumen Fiscal Agent is seeking a Client Services Agent to join our remote team, providing exceptional support to a diverse clientele, especially Spanish-speaking clients.

In Short

  • Provide exceptional support to clients via phone, email, and chat
  • Assist clients in understanding and navigating financial products and services
  • Resolve client issues and concerns efficiently
  • Document client interactions accurately
  • Collaborate with internal teams for comprehensive client support
  • Offer feedback on service trends
  • Conduct follow-ups with clients for satisfaction

Requirements

  • Strong communication skills
  • Passion for helping others
  • Deep understanding of customer service principles
  • Ability to work remotely

Benefits

  • Opportunity to make a significant difference in clients' lives
  • Supportive work environment
  • Career growth opportunities

A.F.A

Acumen Fiscal Agent

Acumen Fiscal Agent is a leading provider of fiscal agent services, dedicated to empowering individuals with disabilities, military veterans, and the elderly to live more independent and fulfilling lives. Founded 30 years ago with a vision to simplify the delivery of self-directed services, Acumen has grown to become one of the nation's most trusted names in the industry. The company focuses on more than just processing payroll and paperwork; it is committed to enhancing the quality of life for its clients through personalized support and guidance. With a remote team that values exceptional customer service, Acumen offers a dynamic work environment where employees can make a meaningful impact on clients' financial journeys.

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