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Telephone Operator - Graveyard Shift - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

As a Telephone Operator at Apello, you will play a vital role in providing live answering services for various businesses, ensuring they can offer exceptional service to their customers 24/7.

In Short

  • Answer calls and take messages using a computer
  • Utilize Apello's software to gather information from callers
  • Relay messages to clients via phone, text, or email
  • Provide information to callers as directed
  • Maintain a courteous and professional demeanor
  • Full-time graveyard shift from 10:30 pm to 6:30 am
  • Work required on weekends and some holidays
  • Type at least 35 words per minute
  • Excellent customer service skills are essential
  • Schedule flexibility available after 90 days

Requirements

  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience and detail-oriented
  • Ability to make decisions in the absence of specific instructions
  • Previous work experience preferred
  • High School diploma preferred

Benefits

  • Medical, dental, and vision insurance
  • Life insurance
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities after 90 days
Apello logo

Apello

Apello is a dedicated Live Answering Service with over 80 years of experience, specializing in providing 24/7 remote receptionist and dispatch services for small to medium-sized businesses across various industries, including healthcare, legal, and property management. With a focus on personalized service, Apello caters to the unique needs of over 500 clients, ensuring that each call is handled with care and professionalism. The company values its employees, offering benefits such as medical and dental insurance, paid vacation, and flexible scheduling, while fostering a supportive and collaborative work environment.

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