Customer Success Manager, Enterprise - Remote

Overview

The Customer Success Manager (CSM) will focus on understanding our customers’ strategic and tactical goals and working across the Anthology organization to ensure our solutions are best supporting our customers’ realization of those goals.

In Short

• Remote position based in the US.
• Focus on maximizing customer investment in Anthology Enterprise solutions.
• Responsible for customer account management and satisfaction.
• Identify upsell and cross-sell opportunities.
• Meeting with customers to understand their business goals.
• Requires 50-75% travel.
• 4+ years of experience in account management or customer success.
• Excellent communication and presentation skills required.
• Ability to work collaboratively in a team environment.
• Understanding of customer success in the higher education market.

Requirements

• Bachelor’s degree or equivalent work experience.
• 4+ years in account management or customer success.
• Ability to connect with executive-level stakeholders.
• Self-motivated and adaptable to change.
• Ability to multi-task and prioritize client needs.
• Fluency in written and spoken English.
• Experience with Higher Education solutions is preferred.

Benefits

• Competitive salary range of $89,000 - $103,300/year.
• Opportunity to work in a diverse and inclusive environment.
• Access to innovative education and technology solutions.
• Support for professional development and growth.
• Flexible working arrangements.