Onboarding Specialist – App Users & Retail Representatives - Remote

Overview

This position is fully remote and available for applicants living in Central America and Mexico, including Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama. As an Onboarding Specialist, your job is to train and guide new app users and retail representatives so they can successfully complete merchandising tasks using the Trax Retail merchandiser app.

In Short

• Introduce and onboard new retail reps to the Survey Merchandiser app.
• Train new users on how to use the app and complete merchandising tasks.
• Manage schedules and assign reps to projects.
• Follow up with new hires to keep them engaged and ensure they start working.
• Solve onboarding issues with the support team when needed.
• Availability to work both Saturdays & Sundays is required.
• Excellent verbal and written communication skills, with an Advanced English level.
• Customer service or sales experience is a plus.
• Strong organizational and multitasking skills.
• Experience with CRM, ATS, or resume databases is a plus.

Requirements

• Availability to work both Saturdays & Sundays is required.
• Excellent verbal and written communication skills, with an Advanced English level.
• Customer service or sales experience—confident on the phone!
• Great at building connections and keeping people engaged.
• Experience with CRM, ATS, or resume databases is a plus.
• Strong organizational and multitasking skills.

Benefits

• Full time positions with the potential for overtime.
• 100% remote positions.
• Competitive compensation package.
• An inclusive, fast-paced exciting environment culture offering accelerated professional growth.
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
• Opportunities for cross-functional development.