Technical Account Manager - Distribution Management Systems - Remote

Overview

We are seeking an experienced and highly motivated Technical Account Manager (TAM), focused on Distribution Management Systems, to join our team, focusing on technical relationships with North America utility customers.

In Short

• Serve as the primary technical point of contact for assigned utility accounts.
• Build deep and trusted relationships with customer technical teams.
• Provide strategic and tactical technical guidance to maximize product value.
• Proactively triage, track, and prioritize customer issues.
• Collaborate with customers to align product capabilities with business goals.
• Work closely with engineering, support, product, and sales teams.
• Regularly provide account health updates and root cause analysis.
• Identify trends and recommend systemic solutions or product enhancements.
• 10+ years of experience in a customer-facing technical role.
• Familiarity with utility-specific platforms is preferred.

Requirements

• Bachelor's degree in Engineering, Computer Science, or related field.
• 10+ years of experience in a customer-facing technical role.
• Strong understanding of utility industry operations and NERC regulations.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience using CRM/ticketing systems (Service Now).
• Exceptional organizational skills with a customer-first mindset.

Benefits

• Healthcare benefits including medical, dental, and vision coverage.
• Access to a Health Coach and 24/7 nurse-based resource.
• Retirement benefits including 401(k) savings opportunity with matching contributions.
• Tuition assistance and adoption assistance.
• Paid parental leave and disability insurance.
• Paid time-off for vacation or illness.