Customer Support Specialist - Remote

Overview

Aiwyn is a rapidly growing software company focused on enhancing the accounting profession through automation. As a Customer Support Specialist, you will provide essential product support and ensure customer satisfaction by resolving technical issues efficiently.

In Short

• Provide expert technical support to customers.
• Troubleshoot software issues for a seamless user experience.
• Assist in software setup and optimization.
• Collaborate with development teams on software bugs and feature requests.
• Offer training and guidance to customers.
• Manage and prioritize support tickets for timely resolutions.
• Contribute to support documentation and knowledge base.

Requirements

• 1-2 years of experience in a technical support role.
• Excellent problem-solving skills.
• Strong written and verbal communication skills.
• Ability to adapt quickly in a fast-paced environment.
• Experience with SQL.
• Familiarity with SaaS platforms.
• Experience with CRM systems like Zendesk or JIRA.
• Understanding of accounting principles.

Benefits

• Competitive pay and freedom in problem-solving.
• $1,000 adventure travel stipend annually.
• Remote work culture.
• Flexible PTO.
• Comprehensive health benefits.
• Stock options for full-time employees.
• 401(k) matching.