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Technical Support Engineer - Remote

Posted 12 weeks ago
Customer Service
Full Time
China

Overview

The Technical Support Engineer at Airwallex will work directly with developers, merchants, and internal teams to provide technical support and consulting on post-integration issues, ensuring a seamless experience for customers.

In Short

  • Provide technical support to developers and merchants.
  • Conduct test scenarios for technical issues.
  • Install and configure test environments and payment APIs.
  • Communicate technical issues to customers and internal teams.
  • Identify irregularities in functionality of products.
  • Develop technical documentation for customers.
  • Work with programming languages and web technologies.
  • Prioritize and manage multiple urgent issues.
  • Provide exceptional customer service.
  • Collaborate with the development team.

Requirements

  • Bachelor's degree in Computer Science or relevant field.
  • 2-5 years of experience in technical support or programming.
  • Excellent communication skills in English and Chinese.
  • Strong troubleshooting and problem-solving skills.
  • Detail-oriented and organized.
  • Technical knowledge to communicate with developers.
  • Willingness to provide exceptional customer service.
  • Quick learner of new technologies.
  • Experience in e-commerce or fintech is a plus.

Benefits

  • Competitive salary.
  • Collaborative open office space.
  • Fully stocked kitchen.
  • Regular team-building events.
  • Flexible/remote working options.
  • Creative freedom.
Airwallex logo

Airwallex

Airwallex is a pioneering technology company that offers a unified payments and financial platform designed for global businesses. Founded in Melbourne, Airwallex leverages its proprietary infrastructure and software to empower over 100,000 businesses worldwide, including notable clients like Brex, Rippling, and Qantas. With a team of over 1,500 professionals across more than 20 global offices, the company is valued at US$5.6 billion and is backed by leading investors such as Sequoia and Mastercard. Airwallex's mission is to revolutionize the way businesses operate internationally by providing real-time, reliable, and cost-effective financial solutions, enabling them to thrive in an increasingly borderless digital economy.

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