Senior Developer Support Engineer - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Join Airtable as a Senior Developer Support Engineer and play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform.

In Short

• Resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations.
• Deliver clear, actionable, and empathetic guidance to achieve and sustain a 4.7+ CSAT score.
• Act as a technical escalation point for teammates and collaborate cross-functionally with Product and Engineering.
• Lead or contribute to key initiatives to enhance debugging tools and improve API/SSO/SCIM logging observability.
• Identify and drive improvements to support processes and internal tooling.
• Troubleshoot and resolve issues involving REST APIs, OAuth, SAML/SSO, SCIM, and enterprise SaaS workflows.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.

Requirements

• 3+ years in developer or technical support roles with deep experience in APIs and integrations.
• Strong JavaScript and scripting skills for troubleshooting and solutioning.
• Proven track record supporting large-scale SaaS platforms.
• Demonstrated ability to diagnose ambiguous issues and propose scalable solutions.
• Clear, empathetic communicator with a history of high CSAT.
• Experienced in partnering with Product/Engineering and managing technical escalations.
• Familiarity with Python, TypeScript, or SQL for debugging.
• Experience building internal scripts or tools to automate support workflows.
• Comfort using AI-assisted troubleshooting tools.
• Exposure to advanced identity management systems (Okta, Azure AD, LDAP).

Benefits

• Airtable is an equal opportunity employer.
• Comprehensive benefits package.
• Opportunity to receive restricted stock units and incentive compensation.
• Work in a diverse and inclusive environment.