Principal, Client Success - Remote

Overview

The Principal, Client Success is a strategic leader responsible for driving client success and maximizing the utilization of the company’s solutions in the post-sales phase.

In Short

• Manage high-value clients and drive new implementations.
• Develop client level program refinements to increase utilization.
• Identify opportunities for revenue growth within existing accounts.
• Collaborate with product, engineering, marketing, and sales teams.
• Monitor and report on client success metrics.
• Proactively address challenges to product adoption.
• Serve as a subject matter expert in the industry.

Requirements

• Bachelor’s degree in Business or related field.
• 8+ years in client success or strategic account management.
• Experience in automotive or comparable industries.
• Strong leadership and collaboration skills.
• Excellent verbal and written communication abilities.
• Analytical thinking and problem-solving skills.
• Strong project management capabilities.

Benefits

• Healthcare, dental, vision, and mental health benefits.
• 401(k) plan with company match.
• Flexible time off and paid sick leave.
• Parental planning benefits.
• Bonus/Incentive Programs.