Client Success VP - Remote

Overview

We are hiring a Client Success VP to lead our most strategic client organization based in São Paulo. This role requires a combination of business acumen, leadership depth, and sophistication to engage with C-level stakeholders and drive transformation across industries.

In Short

• Lead and scale the Strategic Client Success organization.
• Develop and execute a long-term strategy for client success.
• Build and maintain relationships with C-level executives.
• Represent the company in top-level forums and industry events.
• Champion the company’s mission within Brazil’s business ecosystem.
• Structure best-in-class processes for onboarding and renewals.
• Act as the voice of strategic clients inside the organization.
• Collaborate cross-functionally to unlock growth opportunities.
• Monitor business performance and team KPIs.
• Inspire and empower others by caring for wellbeing.

Requirements

• 15–20 years of experience, including leadership roles.
• Proven track record in managing large client portfolios.
• Experience with large enterprises like financial institutions.
• Exceptional communication and strategic thinking skills.
• Strong cross-functional leadership skills.
• Deep understanding of Client Success and Customer Experience.
• Analytical and structured, yet highly relational.
• Fluent in Portuguese and English.
• Bachelor’s or Master’s degree in a related field; MBA is a plus.
• Demonstrated ambition for larger strategic roles.

Benefits

• Health, dental, and life insurance.
• Flexible work options including hybrid and full remote.
• Flexible schedule based on personal needs.
• Access to onsite gyms and wellness resources.
• Paid time off and parental leave.
• Opportunities for personal and career growth.
• Supportive and inclusive work culture.
• Home office stipend and monthly work allowance.
• Access to a comprehensive employee wellbeing program.
• Engagement in a high-growth technology company.