Help Desk Technician - Remote

Overview

The Help Desk Technician supports the installation, configuration, and maintenance of the organization’s server environment, ensuring smooth operations and resolving technical issues.

In Short

• Support installation and maintenance of server environments.
• Resolve problems associated with server hardware and software.
• Provide third level support for PC and system applications.
• Manage user accounts and security privileges.
• Perform routine backups and disaster recovery procedures.
• Administer voicemail and call routing services.
• Support desktop specialists with technical issues.
• Collaborate with cross-functional teams.
• Willingness to travel for on-site meetings.
• Available for 24x7 support as needed.

Requirements

• High school diploma with technical training or equivalent experience.
• 2-5 years experience in network administration.
• Good troubleshooting and problem-solving skills.
• Understanding of networking concepts.
• ITIL Foundations knowledge is a plus.
• Ability to work with all levels of the organization.
• Strong communication skills.
• Ability to work flexible hours as required.

Benefits

• Healthcare, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible time off and paid sick leave.
• Parental planning benefits.
• Bonus and incentive programs.