Help Desk Technician - Remote

Overview

The Help Desk Technician will provide remote and onsite IT support to internal employees and systems, managing IT inventory and troubleshooting issues.

In Short

• Manage IT inventory for all devices assigned to your location
• Image computers and install applications as needed
• Troubleshoot software and hardware issues for remote and in-office users
• Respond to IT support tickets in a timely manner
• Monitor network operations and resolve outages
• Onboard new hires and offboard terminated employees
• Attend scheduled IT meetings
• Work with onsite leadership to address department needs
• Travel to local offices as needed
• Denver Tech Center – Once a Week

Requirements

• Minimum 2 years of relevant experience in a customer-focused position
• Ability to multitask various IT support tasks
• Basic network troubleshooting knowledge, Cisco Meraki preferred
• Time management skills
• Experience with multiple operating systems

Benefits

• $33-35/hr
• Mileage reimbursement for vehicle use
• Health benefits for you and your dependents
• Company-paid Short-term Disability benefits
• 401(k) Plan with a safe-harbor match
• Supplemental Life Insurance offered
• ClassPass shared cost membership
• Paid time off and holiday pay