Employee Assistance Program Worklife Customer Support Associate - Remote

Overview

The Employee Assistance Program Worklife Customer Support Associate position at CVS Health is a fully remote role that focuses on providing support to members regarding mental health and wellbeing services.

In Short

• Fully remote position allowing work from anywhere in the continental USA.
• Call center role operating 24/7 with flexible schedules.
• Support members in accessing mental health and behavioral health services.
• Actively listen and triage calls in a professional manner.
• Use screening tools for urgent clinical intervention.
• Research and communicate information about EAP/Worklife services.
• Document member interactions and maintain compliance with policies.
• Proactively address member needs and resolve issues.
• Maintain accurate internal documentation.
• Work requires a distraction-free workspace and reliable internet.

Requirements

• 1 year of experience in a medical or healthcare-related call center.
• 1 year of experience in social, psychological, or human services.
• Basic proficiency in Microsoft Office Suite.
• Ability to work Monday-Friday from 8:00am-4:30pm EST.
• Strong empathy and communication skills.
• Excellent organization and time management skills.
• Detail-oriented nature with collaboration skills.
• High school diploma or GED required.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and retiree medical access.
• Employee stock purchase plan.
• Comprehensive benefits for physical, emotional, and financial wellness.