EAP Work Life Customer Support Associate - Remote

Overview

The EAP Work Life Customer Support Associate at CVS Health plays a crucial role in coordinating employee assistance and behavioral health benefits while providing dedicated support to members in need.

In Short

• Fully remote position allowing work from anywhere in the U.S.
• Coordinates employee assistance and behavioral health benefits.
• Responds to member inquiries and provides relevant resources.
• Maintains accurate documentation for risk management.
• Works in a 24/7 call center environment with flexible scheduling.
• Utilizes screening tools for urgent clinical interventions.
• Ensures compliance with policies and regulatory standards.
• Proactively listens to member needs and resolves issues.
• Handles administrative support and follow-up tasks.
• Requires a dedicated workspace free from distractions.

Requirements

• 1 year of customer service and call center experience.
• 1 year of experience in a social, psychological or human service field.
• Basic computer skills, including Microsoft Office Suite.
• Ability to work Monday to Friday from 12:30 PM to 8:30 PM EST.
• Must have reliable internet connection with specific speed requirements.
• High school diploma or equivalent required.
• Preferred: 1 year of Behavioral Health experience.
• Preferred: Bachelor’s degree or equivalent experience.

Benefits

• Comprehensive medical plan options and 401(k) plan with matching contributions.
• Employee stock purchase plan available.
• No-cost wellness programs and confidential counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Support for dependent care resources and colleague assistance programs.