Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

Join a pioneering AI customer service company.
Work on AI transformation platform and agent management technology.
Collaborate with product managers, designers, and machine learning scientists.
Influence the technical foundations of systems.
5+ years of software development experience required.
Strong preference for Python and JavaScript/TypeScript.
Experience with AI projects and LLMs.
Design solutions and run structured experiments.
Flexible work schedule and remote-first options available.
Comprehensive benefits including unlimited vacation.

Requirements

5+ years as a Software Developer.
Experience with AI projects and LLM providers.
Familiarity with prompt engineering techniques.
Experience with databases like MongoDB and PostgreSQL.
Ability to articulate technical decisions clearly.
Proven mentoring experience.

Benefits

Unlimited vacation for work-life balance.
Comprehensive health benefits.
Wellness account for personal investment.
Flexible work schedule.
Remote-first with in-person options.
Learning and development budget.
Access to cutting-edge AI tools.

Ada

Ada18 is a pioneering Canadian AI customer experience platform that leverages advanced large language models to transform customer service into an extraordinary experience. Founded in 2016, Ada has automated over 83% of customer inquiries, facilitating more than 4 billion interactions for leading brands such as Square, YETI, Canva, and Monday.com. With over $250 million in funding from top-tier investors, Ada is committed to enhancing the efficiency and quality of customer service, allowing both customers and service professionals to reclaim valuable time. The company values personal growth and continuous improvement, making it an ideal environment for ambitious individuals eager to make an impact.

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