Senior Product Manager, Training - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Lead the evolution of Ada’s AI Manager experience.
• Design intuitive management workflows in the Ada Dashboard.
• Advance Coaching capabilities for AI Managers.
• Strengthen Ada’s AI Agent knowledge retrieval.
• Expand integration capabilities for AI Agents.
• Empower AI Managers to maximize generative workflows.
• Collaborate with ML engineers, designers, and customers.

Requirements

• At least 5 years of experience in product development.
• Proven product leadership in driving products from concept to launch.
• Builder’s Mindset with creativity and experimentation.
• Strategic and execution-focused approach.
• Technical fluency with ML concepts and data transformations.
• Relentless customer focus and attention to detail.
• Influential leadership across cross-functional teams.
• Self-motivated with a bias for action and problem-solving.

Benefits

• Unlimited Vacation to recharge when needed.
• Comprehensive Benefits including health coverage.
• Wellness Account for overall well-being.
• Flexible Work Schedule for work-life balance.
• Remote-First, In-Person Friendly work options.
• Learning & Development Budget for growth goals.
• Work from Home Budget for remote work support.
• Access to Cutting-Edge AI Tools.
• Hands-On experience with LLMs.
• A thriving industry at the forefront of AI innovation.