Call Center Specialist - Remote

Overview

The Call Center Specialist will support our call centers with compassionate and timely inbound and outbound disaster communication, providing critical information to assist clients in disaster response and recovery.

In Short

• Full-time position with temporary status.
• Compensation between $25 and $28 per hour.
• Onsite positions in Frankfurt, KY, with some remote opportunities.
• Up to 25% travel may be required.
• Provide inbound and outbound support for disaster communication.
• Collaborate with other professionals to enhance service levels.
• Train new employees when applicable.
• Maintain knowledge of emergency response efforts.
• Must have reliable internet and computer setup.
• Evening and weekend work may be required.

Requirements

• Strong written and verbal communication skills.
• Exceptional active listening and interpersonal skills.
• Ability to de-escalate situations and remain calm.
• Strong time management and organizational abilities.
• Experience in fast-paced environments.
• Proficiency in Microsoft Office/Teams.
• Familiarity with multi-line phone systems.
• Ability to learn and maintain knowledge of services.
• Dependability and punctuality are essential.
• Comfortable working with computer applications.

Benefits

• No benefits except where required by law.