Call Center Intake Specialist - Remote

Overview

The Call Center Intake Specialist is responsible for providing exceptional customer service and accurately processing calls for law firms.

In Short

• Handle incoming calls for legal inquiries.
• Classify and qualify potential clients.
• Provide outstanding customer service.
• Input caller information accurately.
• Follow prompts to obtain detailed information.
• Complete intakes accurately following instructions.
• Identify and escalate priority issues.
• Adjust communication style to caller needs.
• Meet productivity goals.
• Manage time efficiently.

Requirements

• Must be able to work holidays and weekends.
• Strong communication skills.
• Ability to handle multiple calls.
• Experience in customer service.
• Attention to detail.
• Empathy and confidence in communication.
• Ability to follow specific instructions.
• Time management skills.
• Experience in a legal environment is a plus.
• Ability to work in a fast-paced environment.

Benefits

• Opportunities for growth and development.
• Supportive company culture.
• Flexible scheduling options.
• Engagement with a passionate team.
• Positive work environment.