Call Center Communication Specialist - Remote

Overview

We are seeking a dedicated and dynamic Call Center Communication Specialist to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. Your primary responsibility will be to facilitate effective communication between the company and its customers, ensuring a positive experience for all.

In Short

• Engage with customers in a professional and courteous manner.
• Identify customer needs and concerns through active listening.
• Maintain an in-depth understanding of the company’s products and services.
• Accurately document customer interactions in the CRM system.
• Handle a high volume of inbound and outbound calls.
• Gather customer feedback for service improvement.
• Work closely with team members for a seamless customer experience.
• Participate in ongoing training and development programs.
• Follow company policies regarding customer interactions.
• Meet or exceed individual performance metrics.

Requirements

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and other relevant technology.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexibility to work various shifts, including evenings and weekends.

Benefits

• Medical Insurance coverage begins after 30 days of full-time employment.
• Vision and Prescription coverage begins after 30 days of full-time employment.
• Dental Coverage begins after 30 days of full-time employment.