Customer Support IAM Engineer - Remote

Overview

The Customer Support IAM Engineer will provide technical leadership and support for Premier customers, ensuring their IT environments are optimized and healthy through proactive consultations and troubleshooting.

In Short

• Provide technical leadership for customers in IT environments.
• Focus on proactive consultations to avoid future issues.
• Engage in face-to-face customer interactions.
• Deliver rapid on-site expertise during critical situations.
• Possess deep technical expertise in identity and access management.
• Communicate effectively with various levels of stakeholders.
• Utilize strong troubleshooting and problem-solving skills.
• Contribute to team efforts and customer account teams.
• Understand and implement best practices in ITIL/Service Management.
• Participate in ongoing training and development opportunities.

Requirements

• Experience in enterprise customer environments.
• Excellent written, oral, and presentation skills.
• Strong troubleshooting knowledge and skills.
• Degree qualification or equivalent experience.
• Good understanding of ITIL/Service Management.
• Active Directory expertise required.
• Networking knowledge (IP, DHCP, DNS, WINS).
• Familiarity with Active Directory scripting technologies.
• Experience with Azure Active Directory.
• Strong customer engagement skills.

Benefits

• Transparent career progression with continuous coaching.
• Work alongside industry experts on innovative challenges.
• Flexible work arrangements and competitive rewards.
• Access to state-of-the-art technology and skill development.
• Opportunities to make a difference in local communities.