Insights Manager, Voice of Customer - Remote

Overview

The Insights Manager, Voice of Customer transforms customer feedback and behavioral data into actionable insights that inform decisions across 1Password.

In Short

• Analyze customer feedback and behavioral data.
• Develop reporting artifacts and dashboards.
• Perform text and sentiment analysis on open-ended feedback.
• Collaborate with cross-functional teams.
• Present insights to diverse audiences.
• Track and report on key CX metrics.
• Ensure consistency in methodologies and reporting.
• Stay current on emerging CX analytical tools.
• Support ongoing Voice of Customer programs.
• Own processes for turning feedback into insights.

Requirements

• 5+ years experience in Customer Experience or related roles.
• Experience analyzing quantitative and qualitative data.
• Proficiency with data visualization tools.
• Knowledge of data querying tools (SQL, Python, R).
• Understanding of CX metrics.
• Experience with sentiment analysis tools.
• Excellent storytelling and presentation skills.
• Collaborative mindset.
• Detail-oriented and organized.

Benefits

• Competitive health benefits.
• Generous PTO policy.
• RSU program for most employees.
• Retirement matching program.
• Paid volunteer days.
• Remote-first work environment.