Customer & Field Insights Manager, Voice of the Customer - Remote

Overview

As a Customer & Field Insights Manager, you’ll partner closely with field and product leaders to surface segment-specific challenges, translate feedback into clear insights, and ensure those insights shape product priorities. You’ll also help design and run scalable programs that bring customer and field voices directly into product planning forums. This role requires strong cross-functional collaboration, communication, and the ability to connect the dots between what customers need and what the product delivers.

In Short

• Partner with field teams to surface customer needs and retention risks.
• Translate recurring feedback into actionable insights for product strategy.
• Lead structured engagement programs to capture input systematically.
• Design scalable processes for gathering and analyzing feedback.
• Coordinate initiatives between product and field teams.
• Evaluate qualitative and quantitative data for trends and opportunities.
• Communicate outcomes back to field teams and customers.

Requirements

• 5+ years of experience in Customer Success or related SaaS roles.
• Strong product mindset with understanding of customer workflows.
• Ability to translate feedback into actionable product requirements.
• Excellent planning and organizational skills.
• Self-motivated with a proactive approach to projects.
• Analytical skills to identify trends and risks.

Benefits

• Competitive salary and benefits package with bonus potential.
• Amazing company culture valuing transparency and collaboration.
• Monthly stipends for food, wellness, and remote work.
• Opportunities for learning and development.
• Award-winning work environment.
• Commitment to diversity, inclusion, and belonging.
• Global work environment with employees in multiple cities.