Customer Insights Manager - Remote

Overview

As a Customer Insights Manager at CVS Health, you will be responsible for owning insights for various health insurance products by synthesizing consumer attitudes and perceptions, and working collaboratively with business partners to meet their research needs.

In Short

• Develop and execute learning plans to meet business objectives.
• Manage end-to-end research projects, including study design and analysis.
• Work with business partners to understand their research needs.
• Analyze data and craft actionable insights and recommendations.
• Participate in stakeholder meetings to share insights.
• Lead efforts across the Customer Experience Center of Excellence team.
• Utilize various methodologies and data sources for research.
• Communicate findings effectively to stakeholders.
• Demonstrate strong analytical and project management skills.
• Foster a collaborative and supportive work environment.

Requirements

• 3+ years of experience with formal research methods.
• Experience in qualitative and quantitative research methodologies.
• Strong analytical skills and attention to detail.
• Excellent communication and storytelling abilities.
• Ability to manage multiple priorities effectively.
• Experience working with health plans is preferred.
• Bachelor’s Degree required; Master’s preferred.
• Proficiency in PowerPoint, Word, and Excel.
• Curiosity about customer needs and behaviors.
• Ability to work collaboratively across teams and stakeholders.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Employee stock purchase plan.
• Retiree medical access.
• Various benefit solutions based on eligibility.
• Commitment to employee well-being and work-life balance.
• Recognition programs and a supportive work culture.