Consumer Insights Manager - Remote

Overview

We are seeking a Consumer Insights Manager to join our growing Consumer Insights team. In this newly created role, you will report to the Director of Consumer Insights and play a key part in enabling teams to make customer-centric decisions across the product development lifecycle, digital experience roadmap, and key marketing messaging.

In Short

• Conduct qualitative and quantitative research to understand customer behaviors and needs.
• Design and execute UX research studies, including usability testing and surveys.
• Collaborate with teams to integrate customer insights into digital experiences.
• Translate research findings into actionable recommendations.
• Advocate for customer voice by presenting findings to stakeholders.
• Stay informed on UX research methodologies and tools.
• Build and maintain a repository of research findings.
• Partner with design and development teams to test digital prototypes.
• Measure and evaluate the success of digital experiences.

Requirements

• 5+ years of experience in consumer insights or market research.
• Strong understanding of market research principles.
• Expertise in consumer products or services.
• Proficiency with UX research and analytics tools.
• Ability to combine analytical and creative skills.
• Skilled in presenting data-driven insights.
• Proven experience managing multiple priorities.
• Thrives in collaborative environments.
• Comfortable in fast-changing environments.
• Passionate about advocating for customers.

Benefits

• Remote-first workplace.
• Competitive salary.
• Annual bonus potential.
• Health, Vision & Dental Insurance.
• HSA company contributions.
• 401K with company match.
• “Take what you need” PTO.
• Wellness benefits.
• Online learning resources & training.
• A FREE MATTRESS plus a Friends and Family discount!