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Product Support Engineer II - Remote

Posted 20 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Product Support Engineer II at Zscaler, you will be responsible for providing second line support to debug complex security and network problems, while also mentoring other engineers and helping with training programs.

In Short

  • Provide second line phone/email consultation for debugging.
  • Help with ongoing training programs.
  • Mentor other engineers on troubleshooting and case management.
  • Minimum 2 years of experience in support engineering.
  • Experience with Linux, Unix, and Free BSD.
  • Familiarity with network troubleshooting tools and protocols.
  • Knowledge of network security and VPN technologies.
  • Bachelor's degree in Computer Science/Engineering preferred.
  • Zscaler product experience is a plus.
  • Script knowledge is advantageous.

Requirements

  • 2+ years as Support Engineer/Sr. Support Engineer.
  • Experience with networking or web security products.
  • Familiarity with operating systems like Linux, Unix, Free BSD.
  • Experience troubleshooting network issues.
  • Knowledge of network security and VPN technologies.

Benefits

  • Various health plans.
  • Time off for vacation and sick leave.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and more!
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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