Customer Success Manager (Mid-Market) - Remote

Overview

As a Customer Success Manager at Zscaler, you will empower customers to improve their security outcomes and maximize their investment in cybersecurity solutions.

In Short

• Develop and maintain strong relationships with midmarket customers.
• Guide customers through onboarding and solution implementation.
• Proactively engage to understand customer needs and challenges.
• Partner with sales for customer renewals and upsell opportunities.
• Monitor customer health metrics to ensure satisfaction.
• Communicate product value effectively to customers.
• Collaborate with internal teams for a unified customer experience.
• Provide ongoing education on optimizing cybersecurity solutions.
• Conduct regular business reviews for value realization.
• Meet quarterly OKRs and KPI targets.

Requirements

• 3+ years in Customer Success or Account Management at a SaaS cybersecurity company.
• Understanding of cybersecurity concepts and technologies.
• Experience with customers larger than 1000 employees.

Benefits

• Various health plans.
• Vacation and sick time off plans.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!