Account Director, US - Remote

Overview

Zowie is revolutionizing customer interactions through AI Agents, and is seeking an Account Director to lead their US Customer Success team and drive impactful results for high-value clients.

In Short

• Lead and develop a team of Technical Account Managers and Account Managers.
• Drive key metrics like Net Revenue Retention (NRR) and churn reduction.
• Optimize customer journeys with Sales, Marketing, and Product teams.
• Champion the Voice of the Customer for product development.
• Use AI and CRM tools to identify at-risk accounts and growth opportunities.
• 6+ years in customer success or account management, preferably in SaaS.
• Proven leadership with performance quotas tied to NRR.
• Customer-centric mindset focused on measurable value.
• Comfortable in a fast-paced, dynamic environment.
• Willingness to travel up to 10% for meetings.

Requirements

• Experience in customer success or account management roles.
• Leadership experience managing teams with performance quotas.
• Passion for ensuring customer goals are met.
• Ability to navigate complex stakeholder relationships.
• Experience with AI-driven products is a plus.

Benefits

• Opportunity to work with leading consumer brands.
• Be part of a team at the forefront of AI-powered customer experience.
• Potential for career growth within a fast-growing company.