IT Support Specialist - Remote

Overview

At ZoomCare, we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we’re expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

In Short

• Provide technical assistance and support for all ZoomCare employees.
• Coordinate IT support across on-site and remote teams.
• Triage and resolve help desk issues promptly.
• Assist with hardware and software implementation.
• Maintain inventory and enforce security policies.
• Participate in a scheduled on-call rotation.
• Contribute to internal knowledge base articles.
• Perform basic user administration tasks.
• Assist with device setup and deployment.
• Maintain the IT stockroom.

Requirements

• High School diploma or equivalent required.
• 1+ years of experience in customer service or technical support.
• Familiarity with macOS and Windows operating systems.
• Basic understanding of mobile operating systems.
• Exposure to cloud-based tools like Google Workspace.
• Strong customer service skills.
• Clear verbal and written communication skills.
• Ability to follow step-by-step technical instructions.
• Certifications like CompTIA A+ preferred.
• Ability to lift 50+ pounds.

Benefits

• Medical, Dental, Vision benefits.
• 401K with employer match.
• Paid Time Off, Paid Holidays, Paid Parental Leave.
• Sabbatical Program.
• Salary Range: $65,000 - $72,000 annually.
• May be eligible for bonuses.