IT Support Specialist - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

In Short

• Remote-first company hiring in most U.S. states.
• Provide technical assistance and troubleshooting for hardware and software issues.
• Maintain IT knowledge base and support a secure tech environment.
• 2+ years of experience in Help Desk or IT Support roles required.
• Experience with Apple macOS and security best practices.
• Manage workload via a Service Desk ticketing platform.
• Preferred experience with Atlassian applications, Slack, and Google Workspace.
• Full-time employees receive comprehensive health benefits and 401(k) access.
• Generous time-off policies including company-wide shutdown weeks.
• Employee Assistance Program for mental and physical health support.

Requirements

• 2+ years of related professional experience in IT Support.
• Experience supporting Apple macOS.
• Ability to create and maintain documentation.
• Basic understanding of security best practices.
• Experience managing workloads via a Service Desk ticketing platform.

Benefits

• 100% remote work environment.
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits including medical, dental, and vision.
• 401(k) plan access for future savings.
• Generous time-off policies for self-care.
• Paid parental leave for all parents.
• New hire home office stipend to set up workspace.
• Quarterly department stipend for team-building activities.
• Wellness events and lunch & learns for engaging topics.
• Community and employee resource groups for inclusion.