Customer Support Engineer - Remote

Posted 11 weeks ago

Customer Service

Full Time

USA

Overview

Zimperium is an industry leader in enterprise mobile security, providing a complete mobile threat defense system that protects against advanced mobile cyberattacks and malware.

In Short

Become the technical expert responsible for supporting customers using Zimperium's solutions.
Ensure high levels of customer satisfaction and take ownership of customer issues.
Learn everything about the product and validate customer-specific fixes.
Gather customer feedback and escalate unresolved product issues.
Collaborate with internal teams across different time zones.
Strong SQL skills and experience with Python/Java scripting required.
Prior experience with mobile apps and MDM solutions is essential.
Familiarity with SIEM tools and cloud architecture is a plus.
5+ years of experience in customer support roles preferred.
Excellent communication skills and customer-oriented approach are necessary.

Requirements

Bachelor’s in computer science or equivalent engineering degree.
5+ years (senior) or 1-3 years (junior) experience with enterprise software solutions.
Experience in supporting cloud-based web applications.
Hands-on skills with Python, Java, and SQL scripting.
Self-motivated with extensive troubleshooting skills.
Experience in mobile app delivery and deployment concepts on iOS and Android is a plus.

Benefits

Opportunity to work with a leading company in mobile security.
Collaborative work environment with cross-functional teams.
Potential for career growth in a fast-paced industry.
Flexible working arrangements with a hybrid model.

Zimperium

Zimperium is a pioneering company in the field of enterprise mobile security, recognized as the first and only provider of a comprehensive mobile threat defense system. Their innovative solutions deliver real-time, on-device protection against a wide range of advanced mobile cyberattacks and malware, ensuring the safety of users' devices, networks, and applications across iOS, Android, and Windows platforms. With a strong emphasis on privacy, Zimperium employs a non-intrusive approach to safeguard user data while leveraging award-winning machine learning technology. As a rapidly growing organization, Zimperium is committed to maintaining high levels of customer satisfaction and fostering collaboration among its teams to address customer needs effectively.

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