Customer Success Manager - Remote

Overview

As a Customer Success Manager at Zello, you will serve as a trusted advisor and strategic partner to a portfolio of our largest and most complex enterprise and mid-market customers, focusing on building strong relationships, driving adoption, ensuring ROI, and identifying opportunities for growth.

In Short

• Own and manage a portfolio of high-value enterprise and mid-market accounts.
• Lead strategic business reviews and alignment workshops.
• Serve as the primary point of contact throughout the customer lifecycle.
• Drive product adoption and ongoing value realization.
• Contribute to revenue growth through upsell and renewal opportunities.
• Develop and execute tailored success plans for each customer.
• Manage customer health and mitigate churn risks.
• Influence product development with customer insights.
• Support implementation and technical onboarding.
• Deliver customer education materials in partnership with Product Marketing.

Requirements

• 2+ years of experience in Customer Success or Account Management.
• Success in building relationships with VP and C-level stakeholders.
• Strategic thinker with the ability to translate business goals into success plans.
• Excellent communicator with strong presentation and negotiation skills.
• Ability to navigate complex organizations and drive consensus.
• Proficient in CSM and CRM tools.
• Passionate about delivering exceptional customer experiences.

Benefits

• Competitive pay and equity with significant upside.
• Flexible work schedules.
• Unlimited paid time off.
• Sabbatical after five years of service.
• Collaborative work environment with amenities like a ping-pong table and free snacks.