Seasonal Customer Service Specialist - Remote

Overview

The Seasonal Customer Service Specialist will deliver excellent customer service to all inquiries regarding Y.O.U. programs, assisting program participants, families, and community members.

In Short

• Manage inbound and outbound calls professionally.
• Maintain excellent customer service delivery.
• Identify client needs and provide solutions.
• Document correspondence accurately using data management systems.
• Assist with HRIS system issues.
• Participate in staff meetings and submit reports timely.
• Work remotely with reliable internet.
• Handle multiple tasks and work independently.
• Attend mandatory meetings in person as needed.
• Flexible schedule including nights and weekends.

Requirements

• High School Diploma or GED required.
• 2 years of experience in customer service.
• Experience with databases and spreadsheets.
• Background check required.
• Bilingual in Spanish preferred.

Benefits

• Medical, dental, vision benefits available.
• Retirement Plan Options.
• Paid Parking.
• Paid Holidays.
• End of Assignment Bonus: $500.