Relationship Manager - Remote

Overview

As a Relationship Manager at Xplor, you will play a crucial role in ensuring a seamless client experience from contract signature through onboarding, acting as a bridge between sales and onboarding teams.

In Short

• Own the post-signature/pre-kickoff phase for new clients.
• Engage with delayed or inactive accounts through various communication channels.
• Collaborate with onboarding teams for clear timelines and expectations.
• Identify and address activation risks early.
• Work with marketing on client nurture materials.
• Maintain reporting on deal status and timelines.
• Support sales and marketing with ad hoc projects.
• Host webinars for upcoming international markets.
• Manage the zingfit portfolio and collaborate with AEs.
• Act as the main point of contact for clients during the transition phase.

Requirements

• Experience in SaaS with knowledge of onboarding and client management.
• Strong interpersonal skills and proactive communication.
• Ability to lead process changes without formal authority.
• Marketing skills for creating emails and webinars.
• Organized with a bias for action.

Benefits

• 12 weeks of Gender Neutral Paid Parental Leave.
• 3 extra days off for community service.
• Unlimited access to LinkedIn Learning.
• Diversity & Inclusion initiatives.
• Free mental health support.
• Flexible working arrangements.